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Dear valued member of the WCHN Community,

What a year this has been.

From the first moments of 2012, we have experienced meaningful change, delivered life-changing experiences, confronted serious issues and achieved significant progress. We are proud of the remarkable progress we have made together during a challenging and ultimately rewarding year.

As we continue to chart a new path to the future of healthcare, this years’ annual report focuses on the real results that people and investments can create. When we work from the heart —in the steps we take, decisions we make and people we reach— we change lives. The best healthcare comes from combining top medical care with a personal touch provided by our team of dedicated professionals. That’s how we improve the health of our communities, one person at a time.

There is no question that 2012 has been a challenging time for our network. Our financial results, although good compared to many health care networks, are not as strong as we anticipated because of declines in both patient volumes and in the reimbursements we receive for services. Because we expect these trends to continue during 2013 and perhaps longer, we had to make some difficult cost-cutting decisions to prepare for the changing realities of healthcare. Only when we responsibly manage the financial side of our organization can we consistently deliver our excellent medical services and care “from the heart” that distinguishes our service.

We also look at 2012 as a year of progress on many fronts. We are expanding cancer care, women and children’s health and cardiovascular services. We have integrated laboratory and radiology services to offer more access and improve efficiency. Professional cooperation between our physicians, support staff and hospitals has never been stronger. Our Tower Project at Danbury Hospital as well as the expansion of the Emergency Department at New Milford Hospital will, when completed, add capacity and patient-centered features to these busy facilities. Our Research Institute advances fundamental knowledge of cancer and cardiovascular diseases while offering selected patients access to leading-edge clinical trials, while our innovative Global Health Initiative builds important bridges to medical communities in other parts of the world. Our planned affiliation with Norwalk Hospital, scheduled to begin in 2013, will enable us to broaden the health care services that our communities can access.

As you read about the achievements of 2012 in this annual report, you can see a new picture emerging: a coordinated and strong health care network that preserves the caring spirit of a community hospital with a contemporary operation that reflects the best of modern healthcare. As we approach the opportunities of 2013, we will continue to invest in our future to help our communities experience this new picture of health.


John M. Murphy, MD

President & CEO

Western Connecticut Health Network