Our goal is that Danbury Hospital will be recognized as a provider of exceptional service. Numerous teams and programs are focused on ensuring service excellence. We believe excellence is accomplished through partnering with our patients and their families to match up the care we deliver with their expectations. We strive for top 10th percentile performance in when compared to same size hospitals nationally.
We ask our patients to rate our care as one way to evaluate our services. We use patient satisfaction information to recognize where we are doing well, and where we have opportunities for improvement.
Press Ganey Patient Satisfaction Ratings
Press Ganey Associates mails questionnaires to a randomly selected sample of patients following their hospital say or Emergency Department visit. Patients choose a rating of Very Good, Good, Fair, Poor, and Very Poor. The ratings are converted to a score (Very Good = 100, Good = 75, Fair = 50, Poor = 25, Very Poor = 0). The scores for all questions are combined to calculate an average overall score for each patient. A score of 100 means the patient answered all the questions as “Very Good”. The overall scores for all the patients are averaged together to determine the overall satisfaction with Inpatient Services.
Patient Satisfaction Performance Report of Danbury Hospital
Overall Inpatient Satisfaction
After discharge from the hospital, patients are asked questions about their satisfaction with all aspects of their hospital stay. The Danbury Hospital overall score is compared to the more than 276 hospitals with at least 300 beds that participate in the Press Ganey Associates Inpatient Survey.
Overall Emergency Department Patient Satisfaction:
Following their visit to the Emergency Department, patients are asked questions about their satisfaction with all aspects of their Emergency Department visit. Danbury Hospital’s score is compared to the more than 132 hospitals with at least 60,000 Emergency Department visits a year that participate in the Press Ganey Associates ED Survey